Revenue Operations Specialist – Data Quality Management

Location: Georgetown, Penang, Malaysia. Hybrid work with in-person attendance three days a week or more at the Menara Skymind office, with flexibility to work from home or remotely at other times.

Company

Informa Festivals brings major creative, technology, and business festivals together with marketing intelligence platforms and advisory services.

What you will do

• Manage contract data and ensure accurate entries across business systems.
• Maintain sponsorship product inventories, sales inventory documentation, booth holds, and rents through Floorplan.Live.
• Validate billing data and coordinate accurate client invoices to reduce discrepancies and credit notes.
• Audit and reconcile data across systems, maintaining internal product delivery databases and sales reports.
• Coordinate contract processing, delivery preparation, and client-related requests between Sales, Operations, Customer Success, and support teams.
• Enforce data standards and respond to internal sales organization requests.

Requirements

• Experience in a quality control environment focused on data accuracy, delivery, reporting, and reconciliation of sold programs.
• Strong organization skills and the ability to manage multiple projects with close attention to detail.
• Experience maintaining accurate and timely billing deliveries and meeting deadlines.
• Ability to coordinate effectively across Sales, Informa Engage, Operations, and Customer Success.
• Ability to communicate conceptual solutions clearly to peers and management.
• High standards of customer service with a motivated and results-focused approach.

Culture & Benefits

• Flexible hybrid work combining office, event, and remote work.
• Annual leave, birthday leave, and the opportunity to work from almost anywhere for up to four weeks per year.
• Private medical cover and a flexible personal benefits package.
• Training, mentoring, LinkedIn Learning access, and support for internal career moves.
• Wellbeing support, employee assistance, mental health resources, and recognition programs.
• Opportunities to collaborate with international teams and participate in community and volunteering initiatives.