Authorised Repair Centre Coordinator

Location: Italy; available to travel within the region, with occasional travel in Europe if required.

Company

Global fabrication and specialty gas control technology company focused on welding technology, industrial equipment, consumables, robotics, and digital solutions.

What you will do

• Coordinate technical issues between the Authorised Repair Centre network and internal stakeholders, escalating complex cases when needed.
• Provide technical support, fault diagnosis, and correction remotely and at customer or repair centre premises.
• Manage warranty cases and act as the primary point of contact for Authorised Repair Centres.
• Deliver personnel training and conduct quality control audits across the repair centre network.
• Support sales teams with technical matters and provide market intelligence on products and services.
• Consolidate aftermarket data, support KPI creation, and drive service quality and process improvements.

Requirements

• English at B1 intermediate level and proficiency in the local language.
• Education or practical skills in mechanical maintenance, electrical engineering, IT, industrial equipment, or welding and cutting.
• Strong technical ability with technical services and industrial engineered equipment.
• Intermediate IT skills, including Microsoft Office and service management software.
• Good communication skills for working with internal and external stakeholders.
• Driving licence and availability for regional travel, including occasional travel in Europe.

Nice to have

• Expert knowledge of hirify.global technical products.

Culture & Benefits

• Daily focus on safety culture and safety improvement initiatives.
• Work centered on customer satisfaction, service quality, and operational compliance.
• Opportunity to contribute to continuous improvement and world-class service delivery.
• Role includes regional mobility and occasional European travel.