Dispatcher

Location: Tonneins, Lot-et-Garonne, France; office-based

Company

JLG, an Oshkosh company, provides access equipment, training, and support, including mobile elevating work platforms, telehandlers, utility vehicles, and accessories.

What you will do

• Coordinate warranty, retrofit, service report, vehicle, parts, and product records.
• Manage the service order-to-cash process and follow up with internal and external partners and customers.
• Plan service partners and coordinate daily activities with service technicians and external customers.
• Prepare and coordinate major repair and refurbishment quotes, parts information, shipments, and customer inquiries.
• Organize and document technical and safety training for internal and external customers.
• Enter warranty claims, prepare reports, provide administrative support, and contribute to continuous improvement projects.

Requirements

• High school diploma or GED and at least one year of relevant experience, or an equivalent combination of education and experience.
• Ability to travel up to 10% of the time.
• Experience in planning, administration, or customer service is relevant.
• Proficiency with Microsoft Office Suite, including Word, PowerPoint, and SharePoint.
• Basic technical understanding and experience with an ERP system are relevant.
• Automotive or heavy-duty equipment experience is advantageous.

Culture & Benefits

• Work is primarily performed in a professional, temperature-controlled office environment.
• The role involves extended periods of sitting and using a computer and telephone.
• Occasional movement within the office is required, including walking, standing, and reaching.
• Reasonable accommodations may be provided for individuals with disabilities.