AOG Desk Front Officer (Air Freight)

Location: CDG FedEx HUB, Roissy-en-France, France; onsite with no home office. Full-time work follows a 24/7/365 rotating shift model, including nights, weekends, public holidays, and possible home on-call duties. The position is offered to EEC citizens.

Company

hirify.global provides international air and ocean freight forwarding, surface transportation, customs brokerage, trade advisory, distribution, and e-commerce solutions.

What you will do

• Handle customer requests, advise on transport restrictions, develop suitable solutions, and provide real-time updates.
• Represent customers with carriers and the FedEx network, negotiate with suppliers, and validate service quotations when required.
• Create and monitor AOG shipment files in internal ERP and IT systems, following KPIs, checklists, SOPs, and quality processes.
• Coordinate national and international shipments, including loading, pickup, delivery, documentation, and confirmation follow-up.
• Give instructions to and supervise Back Officers, prioritize files, maintain handovers, and follow up with the logistics network.
• Manage disputes and communicate with customers, carriers, suppliers, and internal FedEx stakeholders.

Requirements

• Fluent French is required.
• Business English is required for reading, writing, and speaking.
• Three to five years of experience in freight forwarding; previous AOG Desk experience is a strong advantage.
• Knowledge of international air transport regulations, Incoterms, customs rules, multimodal logistics, and transportation procedures.
• Good computer, written and oral communication, organizational, customer service, problem-solving, and teamwork skills.
• Driving license and vehicle autonomy are required; availability for rotating 24/7/365 shifts is necessary.

Nice to have

• Spanish, Dutch, German, Italian, or Portuguese.
• Previous AOG Desk experience.

Culture & Benefits

• Work within established SOPs and quality, hygiene, and safety processes.
• Night, weekend, and public holiday shifts are paid extra according to French labor law.
• Additional allowances apply to shift work and on-call standby assignments.
• Regular collaboration with the AOG Desk Manager, supervisors, Back Officers, branches, and the wider logistics network.