Early Life Specialist (Fintech)

Location: Hybrid in Dublin, Ireland — 3 days per week in the Dublin city centre office and 2 days working from home.

Company

hirify.global provides payment technology and software solutions for buyers, sellers, financial institutions, and cardholders worldwide.

What you will do

• Contact newly onboarded customers by phone and email as part of the welcome process.
• Monitor customer progress during the first 30–90 days and support successful first transactions.
• Identify early-stage issues and coordinate solutions with relevant departments.
• Manage customer relationships, expectations, scheduled follow-ups, and troubleshooting support.
• Maintain accurate customer records, call notes, contact information, and scheduled interactions in the CRM.
• Build knowledge of the payments product portfolio and industry developments.

Requirements

• Excellent phone manner and communication skills.
• Experience in a customer-facing or account management role is beneficial.
• Technical familiarity with virtual terminals, ecommerce platforms, and point-of-sale systems.
• Customer-facing experience in ecommerce, payments, or fintech is beneficial.
• Strong problem-solving, listening, and relationship-building skills.
• Proficiency in Microsoft Office, especially Excel; Google Sheets experience is preferred.

Culture & Benefits

• Hybrid working arrangement with two days working from home each week.
• 25 days of annual leave.
• Private health insurance through VHI Healthcare.
• Pension scheme with company contributions of up to 7%.
• Stock purchase options and a bike-to-work scheme.