обновлено 5 дней назад
Customer Success Operations Manager (AI)
80 000 - 110 000€
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Operations Manager, EMEA (SaaS/AI): Scaling EMEA customer success operations by governing management systems, operating cadences, lifecycle visibility, and cross-functional handoffs with an accent on NRR, data quality, and customer health. Focus on optimizing leading metrics, mitigating churn through Get Well Plans, evaluating operational experiments, and delivering metrics-driven executive reviews.
Location: Dublin, Ireland; in-person onboarding is required
Salary: €80,000–€110,000 annual base salary for candidates located in Ireland, plus equity where applicable, bonus, healthcare coverage, paid time off, and parental leave.
Company
Okta builds trusted identity infrastructure that helps organizations securely adopt AI and protect human and machine identities.
What you will do
- Scale EMEA Customer First operations across Customer Success and Technical Account Management.
- Govern the operating rhythm, management systems, KPIs, standards, and operating cadences.
- Improve handoffs across Sales, Renewals, Support, Professional Services, and Customer Success.
- Maintain visibility across the full customer lifecycle and oversee Get Well Plans for at-risk accounts.
- Shift reporting toward leading metrics such as stakeholder expansion, outcome attainment, customer health, and lead generation.
- Lead operational experiments, capacity planning, documentation management, and monthly and quarterly business reviews.
Requirements
- Experience in GTM operations, Customer Success Operations, or Revenue Operations, preferably in a SaaS enterprise environment.
- Exceptional analytical and quantitative skills with the ability to make decisions from complex data.
- Strong understanding of the end-to-end customer journey, enterprise software lifecycle, and business outcomes.
- Strong proficiency with AI tools for operational efficiency, automation, and data analysis.
- Experience with CRM and Customer Success platforms such as Salesforce and Gainsight, plus data visualization and reporting tools.
- Excellent collaboration, communication, change management, data governance, and operational discipline.
Nice to have
- Experience evaluating operational experiments and applying the results to optimize workflows.
- Experience working with global and regional stakeholders in high-growth organizations.
Culture & Benefits
- In-person onboarding designed to support connection and accelerate impact.
- Global community spanning more than 20 offices.
- Healthcare coverage and financial benefits.
- Paid time off and parental leave according to applicable plans and policies.
- Equity and bonus opportunities where applicable.
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