5 дней назад
Customer Success Operations Manager, EMEA
80 000 - 110 000€
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Operations Manager, EMEA (SaaS/AI): Scaling EMEA Customer First operations by designing management systems, governing operating cadences, and connecting customer success processes across the lifecycle with an accent on analytics, governance, and cross-functional execution. Focus on improving net revenue retention, shifting to leading customer metrics, managing risk through Get Well Plans, and delivering metrics-driven executive business reviews.
Location: Dublin, Ireland; in-person onboarding is required.
Salary: €80,000–€110,000 annual base salary, plus applicable equity, bonus, healthcare coverage, paid time off, and parental leave.
Company
Okta builds identity and access infrastructure that helps organizations securely adopt digital and AI technologies.
What you will do
- Partner with Global Operations to maintain consistent Customer First processes and standards across EMEA.
- Govern the Customer Experience operating rhythm, including Get Well Plans, Account Reviews, Path to Green reviews, and leadership cadences.
- Own and optimize the EMEA Customer First Management System across KPIs, standards, and operating cadences.
- Improve handoffs between Sales, Renewals, Support, Professional Services, and Customer Success across the customer lifecycle.
- Track customer risk, churn dollars saved, customer health, stakeholder expansion, outcome attainment, and lead pass generation.
- Lead operational experiments, capacity planning, documentation management, and regional and global MBR/QBR read-outs.
Requirements
- Experience in GTM operations, Customer Success Operations, or Revenue Operations, preferably in SaaS and enterprise businesses.
- Exceptional analytical and quantitative skills with the ability to make decisions from complex data.
- Understanding of the end-to-end customer journey, enterprise software lifecycle, and business outcome attainment.
- Strong proficiency with AI tools for operational efficiency, process automation, and data analysis.
- Experience with CRM and Customer Success platforms such as Salesforce and Gainsight, plus reporting and data visualization tools.
- Strong collaboration, communication, change management, attention to detail, and operational governance skills.
Culture & Benefits
- In-person onboarding designed to accelerate impact and build connections.
- Global community spanning more than 20 offices.
- Healthcare coverage and financial benefits.
- Paid time off and parental leave according to applicable plans and policies.
- Equity and bonus may be available.
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