3 дня назад
Customer Operations Specialist
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Operations Specialist (Order Management/Customer Service): Managing end-to-end customer orders from fulfillment through delivery and invoicing in a Singapore-based operation with an accent on customer communication, compliance, and multi-country account support. Focus on resolving complex service issues, coordinating sales, manufacturing, logistics, and service teams, and maintaining accurate order processing and revenue recognition.
Location: Singapore-Yishun
Company
develops and delivers scientific and laboratory solutions, with operations involving products, services, logistics, and customer support.
What you will do
- Provide pre-sales and post-sales support for order fulfillment, customer service requests, product changes, returns, invoicing, collections, contracts, and leases.
- Manage the end-to-end customer experience from order entry through delivery and invoicing.
- Resolve complex customer service issues for multi-country and multi-regional accounts.
- Coordinate with sales, manufacturing, logistics, and service delivery teams to resolve inquiries and influence schedule or pricing changes.
- Process orders accurately and on time, maintain order-status communication, and support revenue recognition and compliance reporting.
- Identify potential business opportunities and contribute to department performance targets.
Requirements
- Bachelor’s, master’s, or university degree, or equivalent experience in customer service operations.
- Excellent written and verbal English and Korean are required to support the Korean customer market.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Experience with customer order review, processing, or management; SAP or a similar ERP system is beneficial.
- Ability to prioritize competing tasks, manage multiple projects, handle high call volumes, resolve escalations, and work accurately in a fast-paced, culturally diverse environment.
- Availability to work extended shifts when necessary, especially during the last few business days of the month.
Culture & Benefits
- Full-time position with a regular day shift and no fixed end date.
- Collaborative work with cross-functional and international stakeholders.
- Opportunity to develop expertise in order management, customer relationship management, and project management.
- No travel is required.
- Pay ranges vary by role, level, location, skills, experience, and education; specific pay details are shared during the hiring process.
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