Service Coordinator / Super User (Microsoft Dynamics 365)

Location: Tokyo, Japan

Company

hirify.global is a global flow control and instrumentation company supporting the management of liquids, gases, and powders across multiple industries.

What you will do

• Act as the local subject matter expert and first-line functional support contact for Microsoft Dynamics 365.
• Support D365 implementation, deployment, testing, business readiness, go-live, and post-implementation activities.
• Coordinate data validation, data mapping, process documentation, and user acceptance testing.
• Deliver end-user training, workshops, refresher sessions, and maintain user guides and training materials.
• Monitor user adoption, resolve issues, escalate complex cases, and identify process improvement opportunities.
• Collaborate with Service, Operations, Finance, Supply Chain, and regional D365 teams.

Requirements

• Bachelor’s degree in Engineering, Business, Information Systems, or a related discipline.
• At least 5 years of experience in service operations, service coordination, technical support, or engineering environments.
• At least 3 years of hands-on ERP experience, preferably with Microsoft Dynamics 365.
• Experience supporting service management, field service, maintenance, or customer service functions.
• Understanding of service operations, inventory, logistics, and warranty management processes.
• Fluent Japanese and business-level English communication skills required.

Culture & Benefits

• Contract position within the Service department.
• Opportunity to support digital transformation and continuous improvement across the Japan business.
• Collaboration with regional and global D365 project and support teams.