ERP Infrastructure Architect

TL;DR

ERP Infrastructure Architect (ERP/Infrastructure): Managing client onboarding projects to establish remote access for mission-critical ERP support with an accent on resolving complex ERP product issues and assessing technical risks. Focus on coordinating stakeholders, installing ERP-related tools, and ensuring ISO compliance evidence while supporting clients under tight deadlines.

Location: Remote, Japan

Company

hirify.global provides end-to-end enterprise software support, managed services, and agentic AI ERP solutions for Oracle, SAP, and VMware.

What you will do

• Manage multiple client onboarding projects simultaneously, coordinating internal and external stakeholders.
• Resolve complex technical issues across ERP products (JD Edwards, Oracle E-Business Suite, Hyperion, SAP) and associated environments.
• Plan and execute the setup of remote access to client networks and propose alternative solutions when issues arise under deadlines.
• Install and configure software tools related to supported ERP products and guide clients through technical onboarding requirements.
• Manage technical tasks for software archiving at client sites or via cloud-hosted solutions.
• Track and record evidence for ISO compliance and drive continual process improvements.

Requirements

• Native or fluent Japanese for business and technology settings.
• 5–7+ years of technical experience with ERP applications, including at least one of: JD Edwards, Oracle E-Business Suite, or SAP.
• Experience with ERP implementation and/or upgrade processes.
• Hands-on familiarity with remote access connectivity methodologies.
• Exposure to ERP database platforms (Oracle, SQL Server, DB2) and Windows/UNIX environments.
• Ability to work independently and under pressure with tight deadlines, including occasional off-normal business hours client calls.

Nice to have

• Exposure to ISO 9000/9001/27001 processes.
• ITIL certification.
• Project management certification.

Culture & Benefits

• Remote role supporting mission-critical client onboarding and technical problem resolution.
• Compensation, bonuses, and benefits aligned with top-performing team members.
• Work focused on efficiency, continual process improvement, and strong client communication.
• Occasional participation in client calls outside normal business hours for critical tasks.

Hiring process

• Interviews focused on ERP infrastructure/onboarding experience, remote access setup, and technical risk/problem-solving.
• Assessment of client communication ability and capability to manage multiple concurrent projects.