Assistant Manager, eCommerce Operations

Location: Shanghai, China

Company

American luxury lifestyle brand offering fashion, accessories, home, and beauty collections, with a purpose focused on empowering women.

What you will do

• Own the WeChat Mini Shop, WeChat Mini Program, Brand.cn, and RED channels, managing sales targets, operating expenses, paid media, campaigns, content, and related finance and legal processes.
• Build channel plans for brand campaigns, platform initiatives, product launches, sales moments, and livestream commerce across RED and WeChat Mini Shop.
• Optimize storefronts, homepages, landing pages, product detail pages, content, product storytelling, membership, and private-domain services to maintain a premium brand experience.
• Manage daily eCommerce operations, including site refreshes, pricing, promotions, product launches, content, customer service, inventory, and gifts with purchase.
• Analyze performance KPIs, identify growth opportunities, improve processes, and coordinate sales planning, inventory, products, training, logistics, and customer service with internal and external partners.
• Lead the TP operations team, strengthen operating procedures and SOPs, and improve execution quality across owned channels.

Requirements

• 5+ years of relevant experience in eCommerce or sales; fashion or luxury industry experience is preferred.
• Strong understanding of luxury eCommerce operations, merchandise and inventory management, online sales, and customer service.
• Working-level English is required for daily business communication and reporting.
• Bachelor’s degree or above, with strong commercial, analytical, planning, problem-solving, interpersonal, and communication skills.
• Experience coaching junior team members and managing external vendors or TP teams; first-time people managers with strong ownership are welcome.
• Interest in emerging digital capabilities, AI-enabled tools, and best-in-class eCommerce practices.

Culture & Benefits

• Inclusive, collaborative, entrepreneurial, adaptable, and client- and brand-focused working culture.
• Benefits supporting mental and physical health, financial security, and overall wellness.
• Competitive compensation and performance-based rewards.
• Employee discount and access to exclusive sample sales.
• Access to on-demand executive coaching and professional development opportunities.