Customer Service Manager - EMEA Working Hours

Location: Petaling Jaya, Selangor, Malaysia; on-site role covering EMEA customers

Company

Pall Corporation is a hirify.global operating company developing high-tech filtration, separation, and purification solutions for life sciences, diagnostics, biotechnology, and other industrial applications.

What you will do

• Lead Customer Service Team Lead Supervisors responsible for Order-to-Cash activities across phone, email, and e-commerce.
• Own service performance, KPI and SLA targets, reporting, and continuous improvement initiatives.
• Collaborate with customers and sales, operations, supply chain, and logistics teams to ensure accurate and timely information flow.
• Act as the senior escalation contact for complex customer issues and ensure compliant, consistent resolution.
• Coach and mentor global Team Leads while leading customer service transformation and change initiatives.
• Improve workflows through automation, including RPA and AI, and use analytics and reporting to enhance performance.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 10 years of customer service experience in customer-facing and shared service environments.
• At least 5 years of leadership experience supervising managers or Team Leads, preferably in global or multi-site settings.
• Experience with SAP or a similar ERP system and advanced Microsoft Office proficiency.
• Excellent written and verbal communication, customer satisfaction focus, and strong problem-solving skills.
• Ability to collaborate across sales, operations, engineering, supply chain, and shipping teams.

Culture & Benefits

• Health care programs and paid time off are provided through hirify.global’s benefits offering.
• Work within hirify.global’s continuous improvement system and a culture focused on belonging and innovation.
• Collaborate with customers and colleagues across global markets and functions.