Credit Resolution Representative II - PFS (Remote)

Location: Remote position associated with Farmington Hills, Michigan, 48331

Salary: $19.5965–$29.3948 per hour

Company

hirify.global provides hospital and medical group healthcare services supported by patient business and revenue cycle operations.

What you will do

• Review, monitor, and follow up on insurance, patient, and Medicare credit accounts receivable.
• Research the root causes of credit balances and prepare documentation for resolution.
• Post insurance payments and rejections, rebill claims, and maintain accurate patient statements.
• Process account adjustments, write-offs, refunds, and refund checks in accordance with policy.
• Document discrepancies, exceptions, and follow-up activities in the appropriate systems.
• Track payment activity and findings, provide feedback to the Cash Posting team, and support payment posting operations.

Requirements

• High school diploma or an associate degree in Accounting, Business Administration, or a related field, with up to three or more years of relevant experience or an equivalent combination of education and experience.
• Experience with revenue cycle functions, medical claims processing, financial counseling, financial clearance, accounting, or customer service in a healthcare financial setting.
• Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
• Strong written and verbal communication, organization, accuracy, attention to detail, and time management skills.
• Ability to work collaboratively, manage multiple priorities, meet deadlines, and adapt to interruptions in a fast-paced office environment.

Nice to have

• Associate degree in Accounting or Business Administration.
• CPA certification.
• Experience in a complex, multi-site healthcare environment.
• Regulatory or mandatory certifications and validated competencies.

Culture & Benefits

• Remote work arrangement with day-shift hours.
• Collaborative, shared-leadership working environment.
• Work guided by hirify.global's mission, vision, values, integrity, and compliance standards.
• Regular communication with internal and external customers across multiple locations.