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26 дней назад

Customer Operations Specialist (Contracts, Salesforce & DocuSign)

Формат работы
remote (только Mexico/Colombia/Argentina)
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
Argentina/Mexico/CR +2 еще
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Customer Operations Specialist (Contracts, Salesforce & DocuSign) (Customer Operations): Managing customer contracts, CRM records, DocuSign execution, and recurring revenue workflows with an accent on contract accuracy, customer follow-up, and operational documentation. Focus on coordinating contract lifecycles, maintaining reliable Salesforce data, supporting billing-related processes, and improving workflow efficiency during U.S. business hours.

Location: Remote from Mexico, Colombia, Argentina, Costa Rica, or Jamaica; working hours aligned with U.S. business hours.

Company

hirify.global is hiring for a client seeking support with customer operations, contract lifecycle management, CRM accuracy, and recurring revenue workflows.

What you will do

  • Manage customer contracts from initiation through execution and maintain complete, audit-ready documentation.
  • Track renewals, contract status, account updates, and customer information using Excel or Google Sheets.
  • Update and maintain accurate Salesforce records, including contract details and customer interactions.
  • Contact customers about contract execution, pricing, service agreements, and follow-ups; send agreements through DocuSign.
  • Support recurring revenue operations, AutoPay enrollment, billing follow-ups, operational reporting, and workflow improvements.

Requirements

  • 2–4 years of experience in customer operations, contract administration, billing operations, or operations support.
  • Hands-on experience with Salesforce or a similar CRM and DocuSign.
  • Strong proficiency with Microsoft Excel and Google Sheets.
  • Excellent written and verbal English communication skills.
  • Comfort with outbound customer communication, follow-up, multiple priorities, and remote work.
  • Strong organization, attention to detail, and ability to maintain accurate operational records.

Nice to have

  • Experience with recurring revenue, billing, or collections.
  • Experience in SaaS, subscription, or service-based businesses.
  • Background managing high-volume contract workflows.

Culture & Benefits

  • Full-time remote position.
  • Structured, execution-focused operational work.
  • Work schedule aligned with U.S. business hours.

Hiring process

  • Initial recruiter screening followed by a recruiter interview.
  • Client interview, offer, and onboarding.
  • After applying, complete a short self-recorded introductory video through Spark Hire; multiple takes are allowed before submission.

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