Quality & Training Specialist Associate

Location: Shreveport, Louisiana, United States; primary work location at 6130 Union Street, Shreveport, LA 71108.

Salary: $63,496–$79,369 per year.

Company

hirify.global provides safe, reliable, and innovative energy solutions while focusing on customer service and continuous improvement.

What you will do

• Coordinate, facilitate, and evaluate instructor-led and virtual training for Customer Solutions Centers.
• Apply adult learning principles and entry-level instructional design techniques, including interactive activities and job aids.
• Monitor live and recorded customer interactions, score calls using standard rubrics, and participate in calibration sessions.
• Collect learner feedback, attendance data, and basic outcomes to recommend incremental training improvements.
• Manage LMS sessions, enrollments, completions, content accuracy, and versioning.
• Coordinate training logistics, support change adoption, track project tasks, and communicate risks and progress.

Requirements

• Bachelor’s degree in arts or science, or an associate degree plus two additional years of customer service experience, or a high school diploma/GED plus four additional years of customer service experience.
• At least two years of Customer Operations Associate or direct customer service experience.
• Ability to build relationships with Customer Solutions Center leadership and communicate training trends and needs.
• Ability to coordinate schedules, rosters, rooms, virtual links, materials, checklists, and status updates.
• Basic awareness of AI-enabled training features and appropriate data-handling practices.

Nice to have

• Quality and Training Certification.

Culture & Benefits

• Comprehensive employee benefits package supporting overall well-being.
• Work focused on customer-first service, safety, reliability, innovation, and continuous improvement.
• Sedentary work involving mostly sitting with occasional walking or standing.