Client Services Associate (Collectibles)

Location: Onsite in Santa Ana, California, five days per week; approximately 40% travel required

Salary: $22 per hour

Company

hirify.global provides grading, authentication, vaulting, and sales services for trading cards, autographs, comic books, coins, video games, tickets, and memorabilia through brands including PSA, PCGS, Beckett, SGC, and Card Ladder.

What you will do

• Provide in-person customer support for drop-offs, pickups, submissions, order status, pricing, and fulfillment.
• Explain company services, memberships, procedures, policies, and promotions to prospective and existing customers.
• Coordinate with Security, Sales, Logistics, Operations, Customer Care, Finance, Shipping, and other teams to resolve customer and order issues.
• Support VIP submitters, high-value submissions, employee submissions, customer complaints, and payment-processing issues.
• Represent the company at trade shows and special events, including assisting with submission processing.
• Manage customer communications, pickup-room organization, visitor areas, follow-up calls, emails, live chat, and social media inquiries.

Requirements

• Must be authorized to work in the United States.
• Valid driver’s license required; ability to travel up to 40% of the time.
• Associate degree or equivalent preferred, or at least four years of customer care or hospitality experience.
• Strong written and verbal communication, interpersonal, teamwork, conflict-resolution, and problem-solving skills.
• Familiarity with Navision, grading system manifesting/order processing, Zendesk, RingCentral, Slack, and Google Docs.
• Ability to lift, carry, and move materials weighing up to 40 pounds and sit or stand for extended periods.

Culture & Benefits

• Medical, dental, and vision insurance for eligible full-time employees.
• Paid vacation, ten company-paid holidays, and a 401(k) matching plan.
• Fertility, commuter, educational assistance, and employee discount benefits.
• Flexible schedules may be available depending on the team and shift.
• Celebrations, holiday events, and team-building activities.

Hiring process

• Video interviews require candidates to keep their cameras on; some interview steps may take place by phone.
• An onsite interview may be requested during the final stages at the company’s discretion.