Manager, Client Operations (AdTech)

Location: New York, United States. Hybrid work with office attendance generally expected Monday through Thursday; Fridays are generally flexible for remote work.

Salary: $135,600–$168,000 annual base salary for New York.

Company

hirify.global is a public streaming platform company connecting consumers, content publishers, and advertisers through television streaming products and advertising solutions.

What you will do

• Lead 8–10 Client Associates responsible for campaign execution from media plan intake and IO processing through launch, in-flight support, billing, and wrap reporting.
• Own operational escalations involving trafficking, tag QA, programmatic deal setup, billing disputes, pricing exceptions, and launch risks.
• Define workflows, quality standards, SLAs, escalation paths, enablement materials, and handoff criteria for the Client Operations function.
• Improve operational efficiency by standardizing repeatable work and driving automation and AI-enabled workflows.
• Coach, develop, recruit, and onboard Client Associates while building career paths and skill-based learning programs.
• Partner with Sales, Account Management, Ad Operations, Billing, Measurement, Inventory, Brand Activation, systems owners, and senior leadership.

Requirements

• 7+ years of experience in client services, account management, campaign operations, sales planning, ad operations, or customer success, including campaign lifecycle ownership.
• Experience managing people or providing formal mentorship and coaching, with a track record of developing early-career talent.
• Deep knowledge of digital, streaming, programmatic, CTV, DSP, SSP, DMP, programmatic guaranteed, and private marketplace advertising.
• Hands-on understanding of media planning, IO and contract flow, trafficking, tagging, launch management, billing, reporting, CRM, order management, and creative trafficking platforms.
• Strong project management, communication, presentation, problem-solving, data analysis, AI, and automation skills.
• Ability to lead cross-functional initiatives, set KPIs, manage operational risk, and communicate effectively with senior leaders and external clients.

Culture & Benefits

• Inclusive, collaborative, high-trust, and high-performing work environment.
• Health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.
• Global mental health and financial wellness support, with local healthcare, commuter, retirement, and other benefits depending on location.
• Flexible remote work on Fridays for roles and office locations that do not require five-day attendance.
• Culture focused on pragmatic innovation, collaboration, trust, independent thinking, and delivering solutions to customers.