Customer Support Agent

Location: Remote - Alberta, Canada

Company

ACCEO Solutions Inc. is a hirify.global division developing innovative software solutions.

What you will do

• Listen to customers, gather information, diagnose problems, and analyze needs to resolve support requests.
• Research customer questions and collaborate with internal teams to provide accurate answers.
• Respond to requests professionally and promptly, ensuring cases are resolved to the customer’s satisfaction.
• Record every customer interaction and relevant detail in the ticketing system.
• Escalate complex concerns to the appropriate specialists and share knowledge with the support team.
• Participate in a rotating on-call schedule and occasionally deliver onsite training or attend trade shows.

Requirements

• At least two years of customer service experience is preferred.
• Strong attention to detail, multitasking, and problem-solving skills.
• Strong knowledge of Windows environments and Microsoft Office 365.
• Commitment to customer satisfaction and the ability to meet deadlines independently and as part of a team.
• Excellent listening, verbal, and written communication skills.

Nice to have

• Knowledge of the automotive parts industry.
• Knowledge of accounting principles.
• Fluency in English and French, spoken and written.

Culture & Benefits

• Quality, creativity, respect, accountability, and integrity are core workplace values.
• Employer-paid medical insurance from the first day.
• Three weeks of vacation starting in the first year.
• Five personal days per year and an RRSP program.
• Active Lifestyle Recognition Program with an annual bonus.
• Professional development opportunities and a stimulating work environment.