Senior Customer Success Manager (AI)

Location: Remote, with preference for candidates located in the United States or Canada. The role includes virtual and in-person training with up to 50% travel, likely less.

Salary: $135,000–$175,000 per year, plus retention-based variable compensation with OTE of $175,000–$230,000 and equity.

Company

hirify.global develops an AI-driven SaaS platform that streamlines regulatory workflows and supports FDA document preparation throughout the therapeutic lifecycle.

What you will do

• Design and maintain onboarding and training plans for new organizations and users, including documentation and interactive sessions.
• Deliver customer training virtually and in person, with up to 50% travel.
• Develop and execute platform-customization processes, primarily for AI-generated regulatory submission document templates.
• Establish consistent, efficient, and effective Customer Success processes and systems.
• Advocate for customer adoption and value realization across relevant user groups.
• Translate customer insights into product improvements while supporting renewals and account expansion.

Requirements

• 5+ years of Customer Success experience in B2B SaaS.
• Credibility and working knowledge in drug development, life sciences, biology, or therapeutics.
• Practical experience with AI and LLM-based tools.
• Strong education, communication, relationship-building, and change-management skills.
• Ability to work in an innovative, developing environment and build new processes.

Nice to have

• Experience serving life science, biotechnology, or therapeutics markets.
• Education in biology or a related field; an advanced degree is ideal.

Culture & Benefits

• Flexible remote working with a preference for the United States or Canada.
• Health, dental, and vision insurance.
• Generous paid time off, parental leave, One Medical, Talkspace, and Teladoc.
• Career development opportunities at a company entering a growth phase.
• Equity and retention-based variable compensation.