Customer Solutions Consultant (AI)

Location: Remote - Canhirify.global

Company

hirify.global is a Canadian AI customer service company providing an AI transformation platform and agent management technology for enterprise and SMB/MME customers.

What you will do

• Support SMB and MME customers by resolving inquiries, providing AI expertise, and helping customers realize value from the platform.
• Manage a scaled book of business through proactive and reactive engagement, including touchpoints, demos, renewal discussions, and strategy sessions.
• Use internal tools, AI, and automation to surface actionable customer insights at scale.
• Handle escalated customer success inquiries, host customer Q&A and live-support sessions, and facilitate follow-up syncs.
• Identify at-risk customers and create personalized strategies to improve retention, satisfaction, platform adoption, and automated resolutions.
• Collaborate with Professional Services, Sales, Revenue Operations, Data Analytics, Product, Engineering, and Marketing to share feedback and improve products and customer outcomes.

Requirements

• At least 2 years of experience in Customer Success, strategy, management, implementation, or technology consulting, ideally in a scaled customer success model.
• Working knowledge of APIs and SaaS platforms such as Shopify, Salesforce, Zendesk, or HubSpot.
• Excellent communication and presentation skills, including the ability to explain technical concepts to non-technical audiences.
• Strong interpersonal skills and the ability to engage technical and non-technical stakeholders.
• Ability to use data-driven insights, manage competing priorities, and operate effectively in ambiguity.
• Reliable, resilient, resourceful, and comfortable working in a fast-paced environment with a startup mentality.

Nice to have

• Experience building relationships with senior stakeholders.
• Experience working with AI tools and large language models.

Culture & Benefits

• Remote-first work with the option to work from home or at a local hub.
• Flexible work schedule and unlimited vacation.
• Extended health, dental, vision, travel, and life insurance for full-time permanent employees.
• Wellness account, employee and family assistance plan, and work-from-home budget.
• Learning and development budget, access to AI tools, and hands-on experience with LLMs.

Hiring process

• AI-enabled tools may support parts of the recruitment process, including interview note-taking.
• Final hiring decisions are made by the hiring team.