Quality & Training Specialist Associate

Location: Onsite at one of the following locations: Hurricane, WV; Gahanna, OH; Tulsa, OK; or Shreveport, LA

Salary: $63,496–$79,369 per year

Company

hirify.global provides safe, reliable, and innovative energy solutions with a customer-first focus.

What you will do

• Coordinate, facilitate, and evaluate instructor-led and virtual training for Customer Solutions Centers.
• Apply adult learning principles, entry-level instructional design techniques, interactive activities, and job aids.
• Monitor live and recorded customer interactions, score calls using standard rubrics, and participate in calibration sessions.
• Collect learner feedback, attendance, and outcome data, then recommend incremental improvements to training materials and delivery.
• Manage LMS sessions, enrollments, completions, content versioning, training logistics, rosters, and readiness of training spaces and technology.
• Support change adoption and small training projects by updating job aids, coordinating communications, tracking tasks, and escalating risks.

Requirements

• Bachelor’s degree in arts or science; alternatively, an associate degree plus two additional years of customer service experience, or a high school diploma/GED plus four additional years of customer service experience.
• At least two years of Customer Operations Associate or direct customer service experience.
• Experience or capability in customer interaction monitoring, call scoring, training coordination, and basic project tracking.
• Ability to build working relationships with Customer Solutions Center leadership and communicate training trends and progress.
• Ability to work at one of the specified office locations in West Virginia, Ohio, Oklahoma, or Louisiana.

Nice to have

• Quality and Training Certification.
• Basic awareness of AI-enabled training features, such as generating quiz items or drafting scenarios, with appropriate data-handling practices.

Culture & Benefits

• Full-time employment with a comprehensive benefits package.
• Customer-first culture focused on listening, responding, and continuous improvement.
• Work includes collaboration with Customer Solutions Center leadership and supervisors.
• Sedentary physical demand level, involving primarily sitting with occasional walking or standing.