Warranty Operations Lead II (Automotive)

Location: Jacksonville, Florida, US. Hybrid schedule: 4 days per week in the office and 1 day remote. Applicants may work in or relocate to Jacksonville; relocation assistance is available for eligible candidates.

Salary: $78,000.00–$1,000,000.00 USD per year, depending on knowledge, skills, and experience.

Company

hirify.global develops commercial vehicle, transportation, and future driving technology solutions across electric, hydrogen, and autonomous platforms.

What you will do

• Lead the Daimler Coaches North America warranty program, including strategy, administration, compliance, financial recovery, supplier engagement, and performance management.
• Act as the primary warranty authority for claims resolution, labor approvals, repair authorizations, cost management, escalations, and warranty-related decisions.
• Manage the authorized service partner network through onboarding, training, estimate and labor review, rate negotiations, service agreements, and policy enforcement.
• Coordinate warranty activities across Service, Parts, Sales, Aftersales, Procurement, Finance, Technical Support, and Operations.
• Oversee the full warranty lifecycle from service partner engagement and repair approval through dispute resolution, recovery, and final settlement.
• Develop warranty policies, controls, reporting, process improvements, and automation initiatives to improve efficiency, scalability, customer satisfaction, and cost recovery.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain, Finance, Automotive Technology, or a related field, or equivalent experience with 3+ years in warranty administration, warranty program management, service operations, or claims management.
• Experience managing business processes, improving operations, and making independent decisions.
• Strong analytical, financial, problem-solving, organizational, communication, and stakeholder management skills.
• Knowledge of manufacturer and supplier warranty policies, claims administration, and recovery processes.
• Advanced Microsoft Excel and reporting capabilities.
• Must be legally authorized to work permanently in the United States; visa sponsorship is not available, including for existing visa holders. An attached resume is required.

Nice to have

• Supervisory, team leadership, or program management experience.
• Experience in commercial vehicles, automotive, bus, trucking, manufacturing, or heavy equipment.
• Experience with supplier negotiations, warranty recoveries, and dispute resolution.
• Experience with ERP systems, warranty management platforms, Power BI, Power Automate, and SharePoint.
• Experience building, leading, or scaling a business function with broad operational ownership.

Culture & Benefits

• Annual bonus program and 401(k) contributions, including company matching up to 6% and additional non-elective contributions of 3–7% depending on age.
• Starting at four weeks of paid vacation, 13 or more calendar holidays, and eight weeks of paid parental leave.
• Comprehensive healthcare, wellness programs, disability plans, employee assistance, tuition assistance, and volunteer paid time off.
• In-person collaboration is part of the hybrid schedule and supports the company’s one-team operating model.