Manager, Aftersales (Service & Parts) AZ or SoCal based

Location: San Diego, California, USA; AZ or Southern California-based home office with approximately 80% regional travel

Salary: $85,000–$100,000 per year in California

Company

hirify.global is a global powersports manufacturer developing off-road vehicles, marine products, snowmobiles, motorcycles, electric vehicles, parts, garments, and accessories.

What you will do

• Consult with more than 15 dealerships across Arizona and Southern California to improve ORV service and parts operations.
• Use dealer discussions, Medallia customer feedback, and other data sources to identify and implement improvement opportunities.
• Develop fixed operations strategies and processes that improve dealer profitability, customer satisfaction, retention, and service and parts sales.
• Establish best practices for increasing completion rates of safety and service bulletins.
• Lead in-dealer training sessions and share operational learnings across the dealer network.
• Set measurable goals and strategic plans with dealerships while applying new technologies and customer behavior insights.

Requirements

• 3+ years of experience in powersports, marine, or automotive dealer service operations.
• Strong knowledge of dealership operations and financial systems.
• Ability to lead training sessions and classroom-style instruction.
• Proficiency in Microsoft Office applications.
• Valid driver’s license and ability to travel approximately 80% of the time, mostly by company vehicle.
• Ability to drive to a major airport and maintain an AZ or Southern California-based home office.

Nice to have

• Bachelor’s degree.
• Experience using customer feedback platforms such as Medallia.

Culture & Benefits

• Agile working environment with challenging assignments and elevated responsibility.
• Profit-sharing plan and employee ownership through company contributions to an Employee Stock Ownership Plan.
• 401(k) matching contribution and financial wellness education.
• Health, dental, vision, life, disability, wellness, and paid time off benefits.
• Gym and personal training reimbursement, plus paid volunteer time through the hirify.global Gives program.