Client Success Specialist (Brokerage & Logistics)

Location: Des Peres, Missouri, USA; on-site. Applicants must be authorized to work full-time in the United States. Employment sponsorship is not available.

Company

hirify.global provides transportation and brokerage solutions through an agent network.

What you will do

• Serve as the primary contact for agents using brokerage and transportation solutions.
• Build relationships with agents, understand their operational goals, and identify growth opportunities.
• Educate agents on brokerage capabilities, pricing programs, self-service tools, and value-added services.
• Plan and support onboarding and implementation for agents, affiliates, programs, and technology solutions.
• Deliver training and ongoing support for transportation management systems, brokerage tools, and reporting platforms.
• Partner with Brokerage, Pricing, Operations, Technology, and Member Success teams to resolve issues and improve utilization, retention, efficiency, and revenue.

Requirements

• Bachelor's degree in Business, Supply Chain, Logistics, Communications, or a related field, or an equivalent combination of education and experience.
• At least two years of experience in customer success, account management, operations, project coordination, transportation, logistics, supply chain, or a related business environment.
• Basic understanding of transportation, logistics, brokerage, supply chain, or operational business processes.
• Strong communication, relationship-building, customer service, organization, and collaboration skills.
• Ability to train, influence, and support customers, partners, or stakeholders while managing multiple priorities.
• Proficiency with Microsoft Office, including Excel, PowerPoint, and Outlook.

Nice to have

• Experience in transportation, logistics, freight brokerage, 3PL, or supply chain operations.
• Knowledge of truckload, less-than-truckload, carrier management, freight brokerage, or related logistics services.
• Experience with customer onboarding, TMS, CRM platforms, logistics technology, reporting, or analytics.
• Background in account management, customer success, business development, or sales-related activities.

Culture & Benefits

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• 401(k) with company match.
• Paid time off, company holidays, and paid parental leave.
• Employee assistance and professional development programs.