Customer Success Manager (Logistics)

Location: Must be based in Sydney, Australia (Hybrid role with travel to customer sites across Australia and New Zealand).

Company

hirify.global is an AI-native logistics infrastructure platform that helps large retailers and commerce companies orchestrate and manage complex delivery operations at scale.

What you will do

• Own the full lifecycle of enterprise accounts, from technical discovery and sales support to implementation and long-term success.
• Lead technical design, integration approaches, and configuration for complex delivery workflows.
• Manage go-live processes, including operator training, cutover, and stabilization.
• Build and maintain relationships with stakeholders ranging from store operators to C-suite executives.
• Identify product gaps and translate account-specific needs into prioritized product requests.
• Track delivery performance, adoption, and platform health to drive renewals and expansions.

Requirements

• Must be based in Sydney and able to travel to customer sites across Australia and New Zealand.
• 5+ years of experience in customer success, solutions consulting, implementation, or product roles within SaaS or logistics.
• Technical proficiency to lead discovery with engineering teams, define integration approaches, and write basic SQL.
• Deep understanding of delivery operations, including metrics like completion rate, cost per order, and ETA accuracy.
• Ability to communicate effectively with both technical engineering teams and executive leadership.
• Experience managing large, complex customer relationships with commercial outcomes.

Culture & Benefits

• Early-stage, well-funded startup environment with significant autonomy.
• Direct access to founders, product leaders, and engineering teams.
• Competitive compensation package including equity.
• Flexible paid time off.
• Comprehensive health, dental, and vision insurance.
• Quarterly team on-sites for collaboration and bonding.