Customer Success and Solutions

Location: Expected to be based in Mexico City; excellent candidates across Latin America are also considered. Regular travel to customer sites and across the region is expected.

Company

hirify.global provides an AI-native logistics infrastructure platform that connects carriers, optimizes routes, manages fleets, and orchestrates enterprise delivery operations.

What you will do

• Lead discovery with enterprise engineering and operations teams and define technical integration approaches for regional sales cycles.
• Build demonstrations and pilots that validate architecture, data, and scalability before contract signature.
• Own implementations from requirements and configuration through integration, operator training, go-live, and stabilization.
• Manage account relationships, business reviews, success plans, escalations, adoption, delivery performance, platform health, and renewals.
• Define and document hirify.global's Latin America customer success model, including onboarding sequences, health metrics, review formats, and escalation protocols.
• Translate regional carrier, workflow, payment, addressing, and delivery requirements into prioritized product and engineering requests.

Requirements

• 5+ years of experience across customer success, solutions consulting, implementation, or operations in SaaS, logistics, or marketplaces.
• Experience delivering complex enterprise implementations or managing large accounts with renewals, expansions, or major deployments.
• Ability to lead technical discovery, define integration approaches, write basic SQL, and troubleshoot production configuration issues.
• Understanding of Latin American delivery operations, including carrier ecosystems, addressing and payment conventions, and regional delivery conditions.
• Professional fluency in Spanish and English is required.
• Ability to build operating processes in an early-stage environment and communicate effectively with engineering teams and C-suite stakeholders.

Nice to have

• Portuguese proficiency.
• Additional experience across Latin American delivery markets.

Culture & Benefits

• Early-stage, well-funded startup with significant autonomy and direct access to founders, product leaders, and engineering.
• Regular involvement in product discussions and regional product direction.
• Quarterly broader-team on-sites.
• Competitive compensation with equity opportunity.
• Flexible paid time off and health, dental, and vision insurance.