Customer Success Manager (IP Lifecycle Management)

Location: Remote, United States

Company

hirify.global provides intellectual property lifecycle management services and software solutions.

What you will do

• Build trusted customer relationships and create tailored success strategies aligned with business objectives.
• Guide customers on workflows, best practices, services, software solutions, and product enhancements to increase adoption and delivered value.
• Monitor customer health metrics, product engagement, satisfaction, financial performance, churn risk, and feedback trends.
• Coordinate with cross-functional teams to resolve issues, maintain consistent customer communications, and support account expansion.
• Lead voice-of-customer initiatives, analyze NPS and satisfaction feedback, and provide recommendations for product and service improvements.
• Drive retention, reduce churn, and identify upsell, cross-sell, and customer lifetime value opportunities.

Requirements

• Experience in intellectual property lifecycle management and customer success or customer experience management.
• Strong understanding of IP processes, services, and related business workflows.
• Excellent interpersonal, relationship-building, communication, and presentation skills.
• Strong analytical, problem-solving, and critical-thinking abilities.
• Experience developing, documenting, and maintaining standard operating procedures.
• Ability to work remotely from the United States.

Culture & Benefits

• Customer-centric and consultative approach focused on measurable business outcomes.
• Cross-functional collaboration with Product Management, Development, Sales, Marketing, and operational teams.
• Opportunities to influence product roadmaps through customer insights and feedback.
• Equal opportunity employment based on qualifications, merit, and business need.