Senior Incentive Customer Service Representative (Renewable Energy)

Location: Remote - Oregon

Salary: $18.55–$26.00 per hour; target compensation is $22.00 per hour.

Company

hirify.global delivers energy-efficiency and renewable energy programs that support a sustainable, equitable, and carbon-neutral future.

What you will do

• Answer customer and contractor inquiries by phone and email about solar and renewable energy programs.
• Process incentive applications and payments.
• Enter and maintain program databases.
• Review contractor submissions for alignment with program requirements.
• Resolve disputed incentive claim data and guide customers on program policies and compliance.
• Represent the program team in frequent client meetings and manage follow-up actions.

Requirements

• 1–3 years of relevant experience.
• High school diploma or equivalent.
• Strong follow-through, accountability, and proactive communication.
• Professional and responsive communication with clients during frequent meetings.
• Ability to manage multiple responsibilities in a fast-paced environment.
• Ideal candidates will be based in Oregon. Applicants must be authorized to work in the United States without employer sponsorship.

Culture & Benefits

• People-first culture based on trust, accountability, transparency, and respect.
• Medical, dental, and vision insurance with a company-paid health care concierge service.
• 401(k) with company match.
• Paid vacation, sick, personal, parental, and volunteer leave.
• Employee recognition, assistance, and on-demand career training programs.