Senior Business Solutions Architect (ChargeBee)

Location: San Francisco Bay Area, California, United States

Company

hirify.global is a SaaS company providing ticketing, point-of-sale, self-service kiosks, memberships, and digital waiver solutions for the leisure and attractions industry.

What you will do

• Own ChargeBee end to end, including configuration, governance, permissions, releases, platform health, and roadmap management.
• Manage the ChargeBee vendor relationship, including support escalations, renewals, contracts, and roadmap coordination.
• Design, build, and maintain automation workflows connecting ChargeBee with Salesforce, NetSuite, and other business systems.
• Architect CRM, billing, and finance solutions across the quote-to-cash lifecycle, evaluating build, buy, and integration options.
• Lead implementations and enhancements from discovery through deployment, including requirements, data mapping, testing, and change management.
• Maintain data integrity, monitoring, error handling, reconciliation, documentation, and governance while mentoring junior analysts.

Requirements

• 5–7+ years of experience in business systems analysis, solutions architecture, or systems ownership.
• Hands-on experience owning ChargeBee as a system administrator or system owner is required.
• Experience managing SaaS vendor relationships, including renewals, escalations, and roadmap influence.
• Strong understanding of quote-to-cash processes and the interaction between billing, CRM, and finance systems.
• Ability to independently lead cross-functional projects, manage priorities, and translate ambiguous requirements into technical solutions.
• Excellent communication skills for presenting recommendations to technical, non-technical, and vendor stakeholders.

Nice to have

• Hands-on experience with Workato; experience with Tray.io, MuleSoft, Boomi, or Zapier is also valued.
• Experience with Salesforce or a similar CRM and finance or ERP platforms such as NetSuite.
• Experience with SQL or data analysis tools.
• Broader SaaS or subscription-business experience.

Culture & Benefits

• Work with a global team of more than 300 professionals across over 30 countries.
• Collaborate with Finance, RevOps, Sales, and Customer Success stakeholders.
• Operate in a role with broad ownership of a business-critical platform and its architecture.