Customer Success Manager, Mid-Market (Ecommerce)

Location: United States; remote role with priority for candidates on the East Coast or able to work Eastern Standard Time (EST) hours

Base compensation: $110,000–$115,000 per year across U.S. locations

Company

hirify.global provides an AI operating system for ecommerce, combining business data, measurement, actionable insights, and automation for more than 65,000 brands.

What you will do

• Own relationships with mid-market ecommerce stores and agency clients throughout the full customer lifecycle.
• Develop tailored success plans and advise clients on marketing strategy, best practices, and product functionality.
• Collaborate with Sales, Solutions Architects, and Support to deliver customer value while retaining and growing revenue.
• Forecast revenue and renewals, analyze customer usage, identify risks, and manage resolution strategies.
• Lead client meetings, executive relationships, product adoption, account growth, and renewal discussions.
• Gather customer feedback, identify integration and product opportunities, and translate insights into product requirements.

Requirements

• Previous experience servicing customers in the ecommerce space is required; SaaS experience is highly preferred.
• Strong written and verbal communication skills.
• Ability to work independently in a consultative, data-driven customer-facing role.
• Ability to thrive in a dynamic, fast-paced startup environment and adapt to changing responsibilities.
• Strong computer skills, attention to detail, empathy, and a service-oriented approach.
• Ability to work East Coast or Eastern Standard Time hours is prioritized.

Culture & Benefits

• Remote work environment with client meetings held in person and over video conference.
• Customer-focused culture centered on speed, trust, curiosity, integrity, and empathy.
• Collaborative environment with exposure to Sales, Solutions Architecture, Support, and Product functions.
• Compensation benchmarks are based on function, level, and location across the United States.
• Inclusive workplace and equal opportunity employment commitment.