Solutions Engineering Manager (AI)

Location: New York City, United States. Hybrid work requires 2–3 days per week in the NYC office; up to 60 days of work from anywhere are offered annually.

Company

Synthesia is an AI video platform for businesses that develops visual communication and enterprise skill development products.

What you will do

• Lead, hire, onboard, and develop a regional team of 5–10 Solutions Engineers.
• Coach the team on research, discovery, demos, workshops, Proofs of Concept, champion building, and handover to Customer Success.
• Design and evolve demo methodologies across Studio, Roleplay Sessions, and Interactive Avatars.
• Build the presales toolkit with product and operations teams, including demo environments, reusable assets, evaluation guides, and objection handling.
• Own presales forecasting, pipeline hygiene, performance reporting, win rates, and Proofs of Concept throughput.
• Partner with Sales, Product, Customer Success, Product Marketing, Enablement, and presales leadership on strategy, deal execution, and field feedback.

Requirements

• Experience recruiting, managing, and developing Solutions Engineering presales teams.
• Experience owning the employee lifecycle from hiring and onboarding through promotions, including building teams from scratch.
• Track record of improving team performance through coaching, hands-on deal support, and consistent presales execution.
• Experience with presales forecasting, pipeline hygiene, and performance reporting.
• Fluency in MEDDPICC and Command of the Message, with the ability to coach their practical application.
• Clear, inclusive communication skills spanning technical detail and executive-level value narratives.

Culture & Benefits

• Collaborative, inclusive culture where Solutions Engineers support one another across deals.
• Cross-functional collaboration with Sales, Product, Customer Success, Product Marketing, Enablement, and presales leadership.
• Up to 60 days of work from anywhere annually.