Service Practice Director (Healthcare Technology)

Location: Hybrid role based in Charlotte, North Carolina; Cleveland, Ohio; or Hoffman Estates, Illinois, United States. Legal authorization to work in the U.S. is required.

Company

hirify.global provides technology and software for managing mission-critical healthcare equipment and automating the procurement of parts, services, technical support, and training.

What you will do

• Define and maintain the end-to-end implementation and onboarding standard for all Services programs.
• Create playbooks, checklists, timelines, enablement materials, and lifecycle criteria for consistent launches.
• Lead the onboarding delivery team, manage capacity and resources, and coach for consistent outcomes.
• Own high-visibility, multi-site, and enterprise launches through go-live and handoff to account management.
• Partner with sales, revenue operations, customer success, service delivery, finance, data, product, and operations.
• Represent hirify.global in executive, clinical, accreditation-adjacent, and customer business review conversations.

Requirements

• 10+ years of experience in implementation, onboarding, transition management, customer success, or service delivery.
• Experience leading complex, customer-facing launches and building repeatable practices, methodologies, or operating standards.
• Expertise in healthcare, healthcare technology management, managed services, or comparable outsourced service environments.
• Strong program and project management, executive communication, stakeholder management, and change leadership skills.
• Ability to lead through influence across sales, operations, and customer success functions.
• Legal authorization to work in the United States is required.

Nice to have

• Experience with clinical engineering, biomedical, or managed equipment service programs.
• Familiarity with healthcare regulatory and compliance requirements.
• Experience establishing onboarding across multiple end markets or lines of business.
• Lean or Six Sigma credentials.
• Proficiency with project management tools for complex, multi-phase initiatives.

Culture & Benefits

• Hybrid work culture with flexible, collaborative workspaces.
• Competitive compensation with incentives, company ownership or equity, and comprehensive benefits.
• 401(k) match, health benefits, and college debt reduction support.
• Training, coaching, and professional development opportunities.
• Inclusive community focused on collaboration, ownership, and continuous improvement.

Hiring process

• Submit a resume and an optional cover letter explaining fit for the role.