Program Manager, Talent Services Delivery (Talent Services)

Location: Atlanta, Georgia, United States — on-site

Company

hirify.global delivers Talent Services programs for consulting clients.

What you will do

• Own end-to-end delivery across multiple Talent Services projects, workstreams, and client initiatives.
• Manage program plans, delivery roadmaps, budgets, resourcing models, KPIs, SLAs, and program reporting.
• Build trusted client relationships, lead status updates and escalations, and facilitate Monthly and Quarterly Business Reviews.
• Lead, coach, and mentor project managers and delivery team members while supporting staffing, onboarding, training, and performance management.
• Establish delivery frameworks, performance metrics, runbooks, playbooks, and documentation for repeatable service delivery.
• Lead service improvement initiatives, resolve delivery risks, and drive process and tool standardization.

Requirements

• 5+ years of experience in program management, service delivery, or professional services.
• Experience managing client-facing programs with financial, operational, and delivery accountability.
• Ability to manage multiple workstreams, priorities, stakeholders, and client escalations.
• Excellent communication skills, including executive-level presentations and reporting.
• Strong analytical and financial skills, including budget and performance tracking.
• Ability to lead virtual and in-person delivery teams and support client needs outside standard business hours when required.

Nice to have

• Background in staffing, talent services, or workforce solutions.
• PgMP, PMP, Lean Six Sigma, or similar certification.
• Experience supporting enterprise or government clients.
• Experience creating delivery documentation and operational playbooks.
• Willingness to travel for client engagements.

Culture & Benefits

• Fast-paced, client-centric Talent Services environment.
• Work with both virtual and in-person delivery teams.
• Flexibility to support client needs outside standard business hours when required.
• On-site work in Atlanta, Georgia.