Unapplied Cash Specialist (Accounts Receivable)

Location: Independence, Ohio; Kennesaw, Georgia; Long Beach, California; or Tulsa, Oklahoma, United States

Company

hirify.global supplies industrial, medical, and specialty gases, safety products, ammonia products, process chemicals, and related services as an Air Liquide company.

What you will do

• Research and resolve unapplied customer payments, credit memos, payment discrepancies, and open account balances.
• Review reports, documents, and online data to investigate payment issues and identify overpayment root causes.
• Respond to inbound customer inquiries by phone and email and coordinate resolutions with customers, collectors, and internal teams.
• Research duplicate payments and request refunds when appropriate.
• Support the identification of unclaimed property related to customer payments, credit memos, and cylinder deposits.
• Share insights, escalate complex issues to management, and complete special projects as assigned.

Requirements

• High school diploma or GED required; an associate or bachelor's degree is preferred.
• Prior experience in customer service, accounts receivable, cash applications, billing, or collections is required.
• Proficiency with Google Workspace, Microsoft Office, Word, Excel, and financial applications within SAP.
• Strong analytical, problem-solving, communication, interpersonal, time-management, and multitasking skills.
• Ability to handle difficult situations professionally, make independent decisions, identify when to escalate issues, and work effectively in a team.

Nice to have

• Prior experience with SAP.
• Experience with Microsoft D365.
• Associate or bachelor's degree.

Culture & Benefits

• Full-time employment with medical, dental, vision, life, AD&D, short-term and long-term disability insurance, and an Employee Assistance Program.
• Up to 14 weeks of paid childbirth benefits, parental leave, vacation, sick time, floating holidays, jury duty, bereavement leave, and paid holidays.
• 401(k) plan with company matching, tuition assistance, discounted college tuition for eligible dependents, and a scholarship program.
• Benefits begin after 30 days of employment.
• Inclusive workplace focused on safety, customer success, sustainability, innovation, and employee development.