Customer Service Representative-I (Escalations & Self Pay) - PFS (Remote)PFS (I) Remote

Location: Remote, United States; associated with Farmington Hills, Michigan

Salary: $19.2123–$28.8184 per hour

Company

hirify.global provides hospital and healthcare services through its patient business and revenue operations.

What you will do

• Handle self-pay and insurance billing, collection inquiries, and related revenue cycle activities.
• Assist patients with billing issues, payment plans, complaints, and general inquiries.
• Document customer interactions, issues, actions taken, and outcomes in the appropriate systems.
• Resolve customer issues independently or escalate complex cases to the supervisor.
• Track customer service trends and communicate findings and recommendations to stakeholders.
• Complete timely follow-up, reporting, and other assigned customer service duties.

Requirements

• High school diploma or an associate degree in accounting, business administration, or a related field, plus at least one year of relevant experience or an equivalent combination of education and experience.
• Experience with revenue cycle functions, medical claims processing, financial counseling, financial clearance, accounting, or customer service in a healthcare setting.
• Previous service or call center experience with strong verbal and written communication skills.
• Strong interpersonal, organizational, accuracy, attention-to-detail, and time management skills.
• Ability to work independently, operate keyboard and telephone systems, manage multiple priorities, and adapt to interruptions.
• Basic knowledge of Microsoft Outlook, Word, PowerPoint, and Excel.

Culture & Benefits

• Full-time position with a day shift.
• Remote work arrangement in a typical office-based customer service environment.
• Collaborative, shared-leadership working environment.
• Work guided by hirify.global’s mission, values, integrity, compliance program, and code of conduct.
• Equal opportunity employment and a commitment to person-centered care.