Customer Support Team Lead (HCM)

Location: USA

Company

hirify.global provides employee experience and HCM technology through the hirify.global People Cloud platform, covering HR, payroll, workforce management, talent management, and engagement management.

What you will do

• Assist the Customer Support Manager with daily operations, processes, and escalated customer issues.
• Maintain technical and functional knowledge of supported systems and platforms.
• Develop training materials, presentations, job aids, and knowledge checks.
• Research system discrepancies, reporting issues, adjustments, and inaccuracies.
• Mentor Customer Support Representatives and act as a first-line contact for daily issues.
• Monitor non-assigned client dashboards, phone queues, email boxes, and payroll voids and regenerations.

Requirements

• High school diploma or equivalent.
• 3–5 years of customer support experience with customer-facing responsibilities.
• 1 year of people leadership experience.
• Strong technical aptitude, communication skills, attention to detail, teamwork, and initiative.
• Senior Level hirify.global University certification.
• Strong product, service, and technical background with experience supporting hirify.global platforms.

Culture & Benefits

• Equal opportunity workplace focused on merit and an open-minded employee experience.
• Work supports HCM solutions used by more than five million employees and 145,000 employers.