Customer Success Manager, Canada (Toronto)

Location: Toronto, Canada

Company

hirify.global provides AI-focused SaaS solutions for email security and enterprise customers.

What you will do

• Serve as the primary contact for assigned enterprise customers and build strategic relationships at multiple organizational levels.
• Lead onboarding, platform adoption, success planning, and ongoing customer education.
• Deliver QBRs and EBRs, communicate ROI, and align customers on success metrics supporting retention and expansion.
• Monitor customer health, identify risks and opportunities, and manage escalations.
• Collaborate with Product, Engineering, Support, and Sales to resolve issues and share actionable customer insights.
• Maintain product roadmap expertise and communicate relevant updates and enhancements.

Requirements

• 5+ years of experience in enterprise SaaS, including 3+ years in Customer Success, TAM, or support roles.
• Experience managing large customer portfolios and building long-term executive relationships.
• Strong communication, presentation, organizational, analytical, and problem-solving skills.
• Experience resolving escalations while maintaining a positive customer experience.
• Proficiency with CRM and case management tools such as Salesforce and Jira.
• Technical understanding of internet technologies, networking, and email security products; a degree in Computer Science, Engineering, or a related discipline is preferred, or equivalent practical experience.

Culture & Benefits

• Full-time employment with equity, an annual bonus, and benefits.
• Video interviews and candidate validation are used during the recruitment process.
• Successful candidates must complete pre-employment checks before receiving a final offer.
• Recruiting teams may use AI-assisted tools to prepare interview questions, but hiring decisions are made by people.
• Equal opportunity employer committed to an inclusive workplace.

Hiring process

• Submit an application for review; responses typically arrive within two weeks.
• Participate in video interviews and recruitment-stage validation.
• Complete pre-employment checks after a conditional offer.