Associate Customer Success Manager (SaaS)

Location: Toronto, Canada

Salary: $60,000–$70,000 CAD annual base salary or OTE

Company

hirify.global provides a subscription commerce platform, while its subsidiary PartnerStack operates a B2B partnerships ecosystem platform used by more than 500 companies.

What you will do

• Manage assigned customer accounts and accelerate time to value, program adoption, revenue generation, and return on investment.
• Develop account strategies focused on customer growth, retention, renewals, and expansion.
• Educate customers on PartnerStack capabilities and maintain regular communication with stakeholders, including executive-level quarterly business reviews.
• Review customer feedback, prioritize feature requests, and analyze engagement and growth metrics.
• Lead customer onboarding and help establish active, successful programs.
• Coordinate with the PartnerStack support team on technical issues, product requests, training, and business questions.

Requirements

• 1–2 years of experience in partnerships, customer success, customer experience, or a related field.
• Understanding of SaaS business models and interest in the software industry.
• Strong relationship-building skills and a focus on positive client experiences.
• Creative, solution-oriented approach to customer problems.
• Ability to learn on the job and thrive in a fast-paced environment.

Culture & Benefits

• Values-driven culture focused on inclusion, individuality, and high-quality work.
• Cross-team collaboration and shared accountability for customer and company success.
• Regular employees may be eligible for performance-based bonuses.
• Benefits package available to regular employees.
• Recruitment automation may be supported by AI tools under human oversight.