Digital Customer Success Manager (SaaS)

Location: Must reside in the Mountain (MST) or Central (CST) time zone

Company

hirify.global develops an AI-based SaaS platform supported by digital customer success programs.

What you will do

• Manage a portfolio of 500–600 customers through scalable, digital-first engagement strategies.
• Design and deliver lifecycle campaigns, including nurtures, surveys, and adoption programs.
• Monitor customer health and usage data to identify risks and take proactive actions.
• Deliver digital QBRs, EBRs, and webinars to demonstrate ROI and strengthen engagement.
• Partner with Renewal Managers on retention strategies for at-risk accounts.
• Share adoption insights with Product and contribute to playbooks, automation models, content, and scalable best practices.

Requirements

• 2–4 years of experience in Customer Success, Account Management, or SaaS customer-facing roles.
• Residence in the Mountain (MST) or Central (CST) time zone is required.
• Experience driving adoption, retention, and growth through digital strategies.
• Strong analytical, written, and verbal communication skills.
• Experience interpreting customer health and usage data.
• Familiarity with CRM and customer success platforms such as Salesforce, Gainsight, or Totango, plus knowledge of SaaS customer lifecycle stages.

Culture & Benefits

• Employment includes a comprehensive benefits package.
• Additional compensation may include equity and an annual bonus or other incentives.
• Recruiting includes video interviews and pre-employment checks.
• AI-assisted tools may help prepare interview questions, while hiring decisions are made by people.

Hiring process

• Applications are reviewed individually, with a typical response within two weeks.
• Video interviews and candidate validation may be used during the process.
• Successful candidates must complete pre-employment checks before receiving a final offer.