New Patient Coordinator - Lymphoma

Location: Brookline, Massachusetts, United States; hybrid schedule with 2–3 days onsite per week

Salary: $45,500–$54,400 per year

Company

hirify.global provides cancer research, treatment, education, and comprehensive patient care in Boston and surrounding communities.

What you will do

• Coordinate scheduling and administrative support for new patients receiving lymphoma-related care.
• Answer calls, emails, and referral requests while collecting detailed clinical information.
• Triage questions and issues, resolve requests in real time, recognize emergencies, and escalate cases when needed.
• Schedule and reschedule appointments ranging from single physician visits to appointments with multiple care providers.
• Coordinate medical records, tissue receipt, appointment packets, insurance referrals, paperwork, and electronic medical record portal access.
• Collaborate with physicians, advanced practice providers, nurses, care teams, and other coordinators to support timely, compliant patient care.

Requirements

• Bachelor’s degree in health administration or a related field is strongly preferred.
• Up to one year of experience in healthcare and/or customer service is preferred.
• Excellent communication, organization, customer service, telephone etiquette, and attention to detail.
• Ability to multitask, solve problems in real time, learn new processes quickly, and work effectively as part of a team.
• PC proficiency is required.
• Ability to work onsite in Brookline 2–3 days per week as part of the hybrid schedule.

Culture & Benefits

• Work in an inclusive, diverse, and equitable environment focused on compassionate patient care.
• Support an organization advancing cancer research, treatment, public health, and medical education.
• Collaborate with Harvard Medical School-affiliated hospitals and multidisciplinary care providers.
• Contribute to service-level and key performance indicator goals for patient access and communication.