Advisor, Pre-Sale Technical Consulting (Fraud & Identity)

Location: Hybrid in Eagle, D.F. Del. Miguel Hidalgo, Mexico, with in-person work at an assigned hirify.global office at least two days per week

Company

hirify.global provides digital onboarding, fraud prevention, identity verification, and related technology solutions for customers across global markets.

What you will do

• Serve as a subject matter expert for Digital Onboarding products and components during pre-sales and initial implementation.
• Gather client requirements and translate business needs into clear technical requirements and integration designs.
• Lead solution-design sessions and deliver technical demonstrations to technical and nontechnical audiences.
• Document integration solutions, product capabilities, configurations, limitations, and implementation best practices.
• Coordinate handoffs to implementation teams and provide technical support throughout client onboarding.
• Collaborate with Sales, Product, Technology, Implementation, regional, client, and vendor teams to investigate issues and support reporting and analytics.

Requirements

• University degree in Engineering or a related discipline.
• 7+ years of overall professional experience, including at least 3 years in technical consulting, solution engineering, pre-sales, or customer success.
• Experience with pre-sales solution definition, post-sales technical enablement, implementation activities, and client-facing technical design sessions.
• Strong knowledge of fraud and identity verification solutions supporting client onboarding.
• Strong understanding of APIs, system integration, UI/UX considerations, technical documentation, demonstrations, and product configuration validation.
• Fluent written and spoken English and Spanish required.

Nice to have

• Experience with technology, identity, fraud, or SaaS solution providers.
• Experience in financial services or a related industry.
• Experience supporting technology implementations or customer-success activities.
• Knowledge of Agile methodologies and strong stakeholder-interaction skills.

Culture & Benefits

• Work in a collaborative environment spanning multiple teams and geographic regions.
• Access professional development resources and support for career growth.
• Work/life flexibility and resources supporting collaboration across global teams.
• Contribute to products and technology focused on customer and community impact.