Credit Representative

Location: La Vergne, Tennessee, USA; onsite in the La Vergne office

Salary: $20.06–$24.64 per hour

Company

hirify.global provides technology-enabled content services for publishers, retailers, libraries, and educators, including book distribution, print-on-demand, and digital learning.

What you will do

• Manage assigned customer accounts and account receivable portfolios, including daily order releases.
• Contact customers regarding credit limits, special orders, past-due balances, payment plans, and order holds.
• Evaluate customer records and recommend payment plans based on payment history, sales compensation, relationship length, and arrears.
• Research and process account information using CyberSource, Web-Admin, Oracle, and JIRA-Credit systems.
• Handle credit card data and support customers or publishers with payment information updates and manual charges when needed.
• Coordinate with Client Services, Sales, Accounts Payable, Returns, IT, and the Australia and United Kingdom offices to resolve issues.

Requirements

• High school diploma or equivalent experience, or a bachelor's degree with qualifying Ingram Credit/Collections experience.
• Two years of Credit/Collections experience or two years of Ingram Customer Care experience; alternatively, six months of Ingram Credit/Collections experience with a bachelor's degree.
• At least one year of customer communication experience by telephone and email using MS Outlook.
• At least one year of experience creating MS Excel spreadsheets, basic mathematical formulas, and data manipulation.
• Ability to work onsite in La Vergne, Tennessee, USA.

Culture & Benefits

• Medical, prescription drug, HSA, vision, dental, and health care FSA benefits begin on the first day of employment.
• Ten vacation days, ten sick days, and three personal days accrued annually.
• 401(k) match, life and AD&D insurance, employee assistance programs, and group legal benefits.
• Tuition reimbursement, wellness resources, and access to an onsite gym and basketball court.
• Community volunteering and donation-matching opportunities, plus a game room and casual dress code.