Technical Services Representative (Avionics)

Location: Saint-Laurent, Canada; onsite

Company

hirify.global develops and supports inflight entertainment and global communication systems for commercial aviation.

What you will do

• Provide on-site technical leadership and support for Panasonic IFE/GCS installation, maintenance, and system performance.
• Troubleshoot aircraft systems, perform root cause analysis, and coordinate complex issues with customer support and technical engineering teams.
• Guide customer and MRO maintenance personnel on operating, repairing, and maintaining IFE/GCS equipment.
• Support new system introductions, customer entry-into-service activities, preventive maintenance programs, and service bulletin upgrades.
• Track ticketing tasks, spare parts, repairs, testing, documentation, and system performance metrics.
• Represent Panasonic in customer communications and support air-safety, quality, and maintenance processes.

Requirements

• At least 8 years of related industry experience in commercial aviation, military technical work, or technical school-based electronics and troubleshooting.
• Experience with aircraft avionics; satellite communications and satellite network troubleshooting are relevant.
• Strong troubleshooting and analytical skills, including software-focused work with Linux; knowledge of UNIX, PC networks, computer hardware, and multiplexed or software-controlled systems.
• Knowledge of global civil aviation regulations and EASA/FAA requirements; A&P, FCC Class 1, EASA B1, or B2 credentials with relevant type ratings are highly preferred.
• Legal right to work in Canada and ability to pass extensive security and airside-access background checks.
• Fluent English or the appropriate location-specific language is required for spoken and written technical communication.

Culture & Benefits

• Full-time onsite work in an aviation maintenance and technical support environment.
• May require up to 25% international and domestic travel to other line stations.
• Availability to work any shift, including weekends and holidays.
• Work involves aircraft environments, ladders or platforms, confined spaces, varying noise levels, and lifting up to 50 pounds.
• Opportunity to work on inflight entertainment and connectivity systems used by commercial aviation customers.