Patient Success Specialist (MedTech)

Location: US Remote; schedule flexibility required between 7 AM and 7 PM.

Salary: $20–$20 USD.

Company

hirify.global develops cell-free DNA testing and personalized genetic diagnostics for oncology, women’s health, and organ health.

What you will do

• Support patients with eligibility verification, billing inquiries, claim submissions, investigations, logistics, and problem resolution.
• Coordinate work across departments and expedite escalations involving patients, clinics, sales teams, executives, and field teams.
• Manage second-level escalations for patient billing call center agents and conduct patient outreach by phone, email, and SMS.
• Track escalation status, close cases in a timely manner, and keep internal stakeholders informed.
• Maintain product grids, reporting, data analysis requests, standard operating procedures, and process documentation.
• Work with protected health information in paper and electronic formats and complete required compliance and security training.

Requirements

• Bachelor’s degree or equivalent experience.
• Experience with medical billing and coding, preferably in a skilled nursing environment.
• At least 2 years of inbound and outbound call center experience.
• At least 2 years of Salesforce experience.
• Strong knowledge of Medicare and Medicaid practices, excellent customer service skills, and a professional phone manner.
• Ability to manage stress in a fast-paced environment and maintain schedule flexibility between 7 AM and 7 PM.

Culture & Benefits

• Remote work with designated shift schedules and cross-training across additional phone lines.
• Medical, dental, vision, life, and disability benefits for eligible employees and dependents.
• Free testing for employees and immediate family members, plus fertility care benefits.
• Pregnancy and baby bonding leave, 401(k), commuter benefits, and an employee referral program.
• Required HIPAA/PHI privacy, policy compliance, and security training must be completed within the first 30 days.