Patient Care Advocate

Location: Working at home in Pennsylvania, United States

Company

hirify.global provides healthcare services and patient support.

What you will do

• Answer patient calls through a multiple-line telephone system during business hours.
• Assist patients with requests across specialties and process complex medical service inquiries.
• Identify the reason for each call and follow established protocols to resolve requests.
• Use independent judgment to refer patients to physicians or specialists when appropriate.
• Maintain department productivity and customer satisfaction standards.
• Participate in professional development activities and perform other assigned duties.

Requirements

• High school diploma or GED.
• Customer service or physician scheduling experience.
• At least one year of call center experience.
• Ability to work from home in Pennsylvania during 8:00am-5:00pm business hours.
• Ability to handle confidential patient and medical information in accordance with applicable privacy and security policies.

Culture & Benefits

• Home-based work arrangement in Pennsylvania.
• Focus on patient confidentiality, ethical conduct, and compliance with healthcare privacy requirements.
• Opportunities to work with leadership on professional development.
• Full-time employment.