Platform Support Engineers (AI)

Location: Singapore; remote

Company

hirify.global provides an agent observability platform for tracing agents, running evaluations, and improving their production performance.

What you will do

• Support hybrid and self-hosted deployments across AWS, Azure, and GCP from installation through ongoing operation.
• Debug Kubernetes workloads, Terraform state, networking, VPC configuration, IAM permissions, TLS, and cloud-provider issues.
• Diagnose backend performance and reliability problems using logs, metrics, and traces.
• Lead incident response for customer-impacting infrastructure issues and participate in the on-call rotation.
• Submit fixes to backend services, Terraform modules, and deployment tooling.
• Build diagnostics, health checks, preflight validation, self-service tools, runbooks, and deployment documentation.

Requirements

• Experience in customer-facing technical support, SRE, DevOps, solutions architecture, infrastructure engineering, or backend/infrastructure engineering.
• Strong Kubernetes fundamentals, including deploying, debugging, and scaling workloads.
• Hands-on Terraform experience and depth in at least one major cloud platform, preferably AWS.
• Comfort working in Python, TypeScript, or Go backend codebases to reproduce and fix issues.
• Fluency with observability tooling and clear communication during high-pressure incidents.
• Ownership of customer problems through resolution.

Nice to have

• Experience supporting self-hosted or on-premises enterprise software in regulated environments.
• Multi-cloud experience with Azure or GCP alongside AWS.
• Experience with Postgres, ClickHouse, or similar analytical data stores.
• Background in observability, ML infrastructure, developer platforms, LLM APIs, or production agent evaluation.
• Experience building support or diagnostic tooling that reduced ticket volume.

Culture & Benefits

• Work on complex infrastructure problems supporting AI product teams.
• Join an early team and help shape operating standards, tooling, and technical quality.
• Work closely with customers and engineering teams with authority to resolve issues in either direction.
• Medical, dental, and vision insurance.
• Flexible time off, daily meals and beverages, a Wi-Fi and cellphone stipend, salary, and equity.