Senior DevOps / Platform Reliability Engineer (AI)

TL;DR

Senior DevOps / Platform Reliability Engineer (AWS/Kubernetes): Building and scaling the infrastructure and observability backbone for an agentic CX automation platform with an accent on AI-native DevOps and multi-tenant enterprise isolation. Focus on designing auto-remediation agents, implementing LLM-based observability, and ensuring SOC 2/HIPAA compliance.

Location: Flexible remote work from anywhere

Company

hirify.global is an intelligent process automation platform reimagining customer experience operations for top support leaders.

What you will do

• Own and evolve CI/CD pipelines using GitHub Actions and OIDC-based authentication for microservices and agentic workloads.
• Operate and scale the Kubernetes platform (EKS + Argo CD), ensuring multi-tenant isolation for enterprise customers.
• Automate infrastructure provisioning using Terraform and CloudFormation.
• Build observability as a product using Prometheus, Grafana, and OpenTelemetry, including telemetry for LLM and agentic systems.
• Develop AI-native DevOps capabilities, including auto-remediation agents for production toil and LLM-driven incident triage.
• Strengthen security and compliance posture for SOC 2 and HIPAA using least-privilege IAM and automated evidence collection.

Requirements

• 5+ years of experience in DevOps, SRE, or Platform Engineering operating production systems on AWS.
• Deep expertise with production EKS environments, Argo CD, and Infrastructure as Code (Terraform/CloudFormation).
• Strong AWS networking experience (VPC, Route 53, ALB/NLB) and data tier management (Aurora MySQL, Redis, MSK/Kafka).
• Proven experience with Prometheus, Grafana, and OpenTelemetry.
• Experience managing Cloudflare services (WAF, Bot Management, Zero Trust) and Lambda workloads.
• Proficiency in Python, Bash, and Linux systems.

Nice to have

• Experience operating LLM or ML workloads in production (Bedrock, pgvector, LiteLLM).
• Experience building MCP servers or deploying agent frameworks such as LangGraph or CrewAI.

Culture & Benefits

• 100% of employee health premiums covered and 75-80% of dependent premiums.
• 401(k) plans to support retirement planning.
• Unlimited PTO and paid parental leave.
• $200/month co-working reimbursement and home office stipend ($500 setup + $100/month for utilities).
• Engineering culture that biases toward automation over toil and values blameless incident reviews.