Senior Director, Commerce Accounts

Location: Hybrid role based in Chicago, Illinois, USA

Salary: $165,000–$175,000 USD annually, depending on location, experience, and other job-related factors.

Company

hirify.global is a consumer experience agency within the Propelis Group, delivering brand design, packaging, content, consumer connections, and Commerce services through a global network.

What you will do

• Lead senior client relationships across strategic Commerce accounts and run executive reviews, planning discussions, and roadmap meetings.
• Own account growth, retention, profitability, forecasting, client satisfaction, and commercial planning.
• Develop account growth plans, expand service scope, and connect Commerce roadmaps with client business objectives.
• Lead, mentor, and develop Account Directors and Account Managers while establishing scalable governance and account-management standards.
• Align Strategy, Discoverability, Creative, Operations, Analytics, Growth, and Delivery teams around integrated recommendations and measurable action plans.
• Monitor performance, manage risks and resources, and support renewals, pricing, scope development, and commercial negotiations.

Requirements

• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• 10+ years of experience in account leadership, Commerce, digital marketing, consulting, or agency environments.
• 5+ years of experience leading large, complex client relationships and cross-functional teams.
• Strong understanding of Commerce, Digital Shelf, Search & Discoverability, Retail Media, Content, or adjacent digital marketing disciplines.
• Experience managing account profitability, forecasting, commercial planning, and strategic partnership growth.
• Strong communication, presentation, relationship-building, negotiation, and cross-functional leadership skills.

Nice to have

• Experience in CPG, Retail, Commerce, or agency environments.

Culture & Benefits

• Collaborative global network of more than 1,900 team members across 25+ studios and 20+ countries.
• Health care plans with prescription drug coverage, dental and vision plans, and life insurance.
• Flexible spending account or health savings account based on plan selection.
• Short- and long-term disability coverage and a 401(k) Savings Plan.
• Equal opportunity workplace with reasonable accommodations available during the application process.