Technical Product Marketing Manager, AI

Location: Hybrid in San Mateo, California, USA; in-office presence required three days per week, Tuesday–Thursday

Annual base salary: $160,000–$200,000, plus eligibility for a target bonus

Company

hirify.global builds enterprise service software for customer and employee experiences, including AI-powered IT service management through Freshservice.

What you will do

• Own the technical AI narrative for Freshservice, explaining agent behavior, grounding, quality measurement, and architectural decisions.
• Write architecture explainers, technical blogs, whitepapers, model and evaluation narratives, and integration guides.
• Create enablement materials for Solution Engineers, Solution Architects, and Customer Success teams supporting evaluations, POCs, and security or architecture reviews.
• Participate in customer and prospect evaluations, advisory boards, analyst briefings, webinars, industry events, and technical interviews.
• Partner with Product Management and Engineering to translate technical decisions into customer value and relay technical buyer feedback into the roadmap.
• Track AI models, agent frameworks, emerging protocols, competitive developments, and their impact on ITSM use cases.

Requirements

• 5+ years of experience in product marketing, technical marketing, solutions engineering, or another technical customer-facing role in B2B SaaS.
• Strong knowledge of modern AI systems, including agent orchestration, tool-calling, MCP, retrieval, grounding, evaluation, quality measurement, and fine-tuning.
• Ability to work hands-on in product and demo environments by configuring workflows, running prompts, and investigating edge cases.
• Clear, specific technical writing skills and excellent written and verbal communication.
• Credibility when collaborating with engineers and participating in architecture reviews.
• Ability to work from San Mateo, California, with in-office attendance three days per week.

Nice to have

• Experience marketing ITSM, IT Operations, DevOps, observability, cloud, cybersecurity, or enterprise infrastructure products.
• Knowledge of enterprise AI adoption, governance, security, and data-residency considerations.
• Experience marketing to IT administrators, platform teams, and enterprise technology evaluators.
• Hands-on experience with agent development, evaluation frameworks, or automation and workflow platforms.
• Public writing, talks, demos, or repositories demonstrating technical thinking.

Culture & Benefits

• Medical, dental, vision, disability, and life insurance options.
• Equity and ESPP opportunities.
• Flexible paid time off, flexible spending, commuter, and wellness benefits.
• Adoption and parental leave benefits.
• Inclusive workplace committed to equal opportunity and diverse teams.