Technician Senior, Executive Support (Executive IT Support)

Location: On-site at hirify.global headquarters in Seattle, Washington; 5 days per week in the office. Candidates must live within 50 miles of Seattle.

Salary: $27.75–$44.25 per hour

Company

hirify.global is a retail organization providing customer-focused products and services.

What you will do

• Provide personalized, white-glove IT support to executive leadership and Executive Assistants.
• Act as the primary technical contact for executive technology needs and respond to urgent issues with minimal disruption.
• Configure, deploy, and maintain executive devices, applications, and systems across MacOS, Windows, iOS, and Android.
• Provide meeting support, on-site and remote troubleshooting, and occasional after-hours assistance.
• Train executives and Executive Assistants on technology, document resolutions in ServiceNow, and maintain confidentiality.
• Escalate issues for junior team members and maintain professional relationships with executives and assistants.

Requirements

• At least 5 years of IT support experience, including 2 years supporting executive-level users.
• Expert knowledge of MacOS, Windows 10/11, Microsoft Office, iOS, and Android.
• Experience with Active Directory, VPN, remote desktop solutions, Microsoft 365, Teams, Slack, Zoom, and cloud services.
• Experience managing Office 365 and calendar access, with strong hardware, software, and connectivity troubleshooting skills.
• Strong communication skills and the ability to explain technical concepts to non-technical executives.
• Must be located within 50 miles of Seattle and work on-site five days per week.

Nice to have

• CompTIA A+, Network+, or Microsoft Certified Professional certification.
• Potential availability for very limited travel.

Culture & Benefits

• Values centered on customer service, respect, teamwork, and integrity.
• Medical, vision, dental, retirement, paid time away, life insurance, and disability benefits.
• Merchandise discount and employee assistance program resources.
• Performance-based incentives or bonuses may be available.
• Professional development and opportunities to stay current with industry practices.